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Privacy Policy

Last updated: October 2026

1. About This Policy

Generent Pty Ltd (ABN 85 160 339 631), trading as GeneRent (“we”, “us” or “our”), respects your privacy. This policy explains how we collect, hold, use and disclose personal information when you visit our website, contact us or use our equipment hire and related services.

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

2. Information We Collect

Depending on your dealings with us, we may collect:

  1. your name, telephone number, email address and other contact details;
  2. your business name, position and business contact details;
  3. information about your enquiry, project, site location and equipment requirements;
  4. hire, delivery, billing, payment and account information;
  5. correspondence, feedback and information you provide through our forms or other communications; and
  6. website usage information, such as pages viewed, interactions with links and forms, device and browser details, and information collected through cookies and similar technologies.

Please provide only information relevant to your enquiry. Avoid including sensitive personal information in website forms unless we specifically request it and explain why it is needed.

3. How We Collect Information

We generally collect personal information directly from you when you:

  1. request a quote, submit an enquiry or use our “Text Us” form;
  2. contact us by telephone, email or in person;
  3. enter into a hire agreement or apply for an account;
  4. provide feedback or request support; or
  5. browse or interact with our website.

Where appropriate, we may also receive information from an authorised representative, your employer, or another person involved in arranging services for you.

You may make general enquiries anonymously or using a pseudonym where practical. If you do not provide information needed to arrange a quote, hire or delivery, we may be unable to provide that service.

4. How We Use Information

We may use personal information to:

  1. respond to enquiries and prepare quotes;
  2. arrange equipment hire, delivery, collection, servicing and support;
  3. manage accounts, agreements, invoices and payments;
  4. communicate about your enquiry or our services;
  5. improve our website, customer service and business operations;
  6. measure website activity and the effectiveness of our marketing; and
  7. meet legal obligations and resolve complaints or disputes.

Where permitted by law, we may send marketing communications about our services. You can opt out using the unsubscribe option provided or by contacting us. Submitting an enquiry does not, by itself, constitute consent to unrelated marketing.

5. Disclosure of Information

Where reasonably necessary for the purposes described in this policy, we may disclose personal information to:

  1. employees and contractors who assist with your enquiry or services;
  2. transport, delivery, maintenance and other service providers;
  3. website hosting, communications, payment, software and IT providers;
  4. professional advisers, including accountants, insurers and legal advisers;
  5. analytics and advertising providers, as described below; and
  6. regulators, government agencies or other parties where required or authorised by law.

6. Cookies, Analytics and Advertising

Our website uses cookies and similar technologies to support website functionality and measure how visitors use the site.

We use Google Analytics to understand website activity, including page visits and interactions. These are anonymous insights.

You can manage cookies through your browser settings. Blocking some cookies may affect website functionality. Third-party providers may also offer controls for their analytics or advertising services.

External websites linked from our site have their own privacy policies and practices.

7. Overseas Recipients

Some technology and service providers, such as Google may store or process personal information outside Australia. Where this occurs, we take reasonable steps required by applicable privacy law to protect the information.

8. Storage, Security and Retention

We hold personal information in electronic systems and, where relevant, paper records. We take reasonable steps to protect it from misuse, interference, loss and unauthorised access, modification or disclosure.

We retain personal information for as long as reasonably needed for the purposes for which it was collected and to meet applicable legal requirements. When it is no longer required, we take reasonable steps to destroy or de-identify it, subject to any legal obligation to retain it.

No method of internet transmission or storage is completely secure.

9. Access and Correction

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

We may need to verify your identity before responding. We will respond within a reasonable period. If we cannot provide access or make a requested correction, we will explain the reason where required by law and how you may complain.

10. Privacy Complaints

If you have concerns about how we have handled your personal information, please contact us using the details below. Include enough information for us to understand and investigate your complaint.

We will review your complaint and aim to respond within 30 days. If more time is required, we will explain why and provide an update.

If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner to enquire about your options:

  1. Website: www.oaic.gov.au
  2. Telephone: 1300 363 992

11. Changes to This Policy

We may update this policy to reflect changes to our services, information-handling practices or legal requirements. The current version will be published on this page with its updated date.

12. Contact Us

For privacy enquiries, access or correction requests, or complaints, please contact:

  1. Generent Pty Ltd, trading as GeneRent
  2. Attention: Privacy enquiries
  3. Telephone: 1300 368 016
  4. Postal address: 15 Bangor St, Archerfield QLD 4108
  5. Website: Contact GeneRent